Privacy policy
EA1 SERVICES LTD, trading as EA1 Services, is responsible for the personal information collected through this website and when you contact us about our work. Our company number is 14189456 and our registered office is 348 Southbourne Grove, Westcliff-on-Sea, Essex, SS0 0AQ.
Information we collect
We collect the name, phone number, email address where supplied, property details, service requirements, preferred timing and messages you give us. We also keep relevant correspondence, enquiry notes and contact preferences. The website and its providers receive technical information such as your IP address and browser details when they deliver the pages. Please do not include sensitive personal information that is unrelated to your enquiry.
How we use your information
We use your details to respond, discuss a quote and arrange or carry out work. This is necessary to take steps at your request before a contract or to perform our contract with you. We use relevant records to meet legal obligations, including accounting requirements. Our legitimate interests include managing business enquiries, keeping our systems secure, handling complaints and understanding feedback about completed work.
Enquiries and messages
Contact and quote submissions and website chat messages go into our customer-management system, where John can read the details and follow up. Messages about your enquiry may include an automatic acknowledgement and a question about a suitable callback time. They do not confirm a booking or decide whether work will be accepted. Providing enquiry details is voluntary, but we need a way to contact you to respond.
Marketing and your choice
Marketing consent is optional and is separate from permission to contact you about your enquiry. Where you choose to receive promotional texts, we rely on your consent. You can withdraw it at any time by replying STOP or contacting John. Withdrawal does not affect earlier lawful use of your information. We keep the minimum record needed to respect an opt-out.
You can object to direct marketing at any time. You can also object to processing based on legitimate interests, including requests for feedback. Contact John using the details below.
Providers who help us
GroundWork OS helps administer our website and customer-management system. HighLevel and LeadConnector provide hosting, enquiry storage and communication services. These providers and their service providers process relevant information to deliver those services. Microsoft provides our business email and Google hosts Google reviews. Opening a Google review link takes you to Google's service and privacy arrangements. We may also share relevant records with professional advisers or authorities where required.
International processing
Our technology providers may process information outside the UK, including in the United States. HighLevel's data-processing terms include contractual safeguards for UK data transfers, including the UK Addendum to the standard contractual clauses. You can contact John for information about the safeguards applicable to your data.
How long we keep information
We keep enquiry information while discussing the work and for as long as needed to deal with related questions or complaints. We retain job, invoice and warranty records where needed to meet legal obligations, administer the work or resolve a dispute. Retention depends on the purpose of the record, whether work goes ahead and any applicable legal requirements. We keep a minimal opt-out record to respect your contact preferences. Contact John to ask about retention of your information.
Website technology
The website uses hosted fonts and an area map. Google Fonts, the Leaflet delivery service, and map providers OpenStreetMap and CARTO may receive connection information needed to display that content. Browser settings can control cookies and local storage. Any non-essential tracking introduced to the website will be described and handled through the relevant choices before it is used.
Your rights
Depending on the circumstances, you can ask for access to your personal information, correction, deletion, restricted processing or a portable copy. Contact John to make a request. We may need to verify your identity and explain any legal reason for retaining a record. You can complain to the Information Commissioner's Office if you are unhappy with how your information is handled.
Contact information
Contact John at [email protected], or write to EA1 SERVICES LTD at the registered office above. We will update this policy when the website or our handling of personal information changes.